Lead Billing Analyst

the company is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). the company has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. the company brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by the company AI and the Software Delivery Knowledge Graph, the the company Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. 

Over the past year, the company powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. 

With a global team across 26 offices and 25 countries, the company is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

Position Summary

the company is seeking a detail-oriented, high-impact Lead Billing Analyst to join our Revenue Accounting team. This is a critical role for an individual who thrives in a fast-paced environment with a process improvement mindset. You will not only own the end-to-end billing and collections operations for our fast-growing SaaS business but also serve as a change agent, identifying efficiencies and scaling our full AR cycle infrastructure.

The ideal candidate is an operator who can work independently, maintain audit-ready processes, and proactively drive continuous improvement in billing system accuracy and AR life-cycle management.

About the role

Billing Operations

• Full Cycle Ownership: Generate, review, and deliver accurate customer invoices aligned to contract terms and ASC 606 revenue recognition policies.
• Complex Billing Models: Support all billing models including subscription, usage-based, milestone, and professional services; ensure zero contractual mismatches.
• Systems Management: Maintain billing system integrity (NetSuite); serve as primary owner of the billing module, managing customer setup, amendments, and terminations.
• Discrepancy Resolution: Proactively identify and resolve billing gaps and exceptions before each period close.
• Cross-functional Collaboration: Build strong partnerships with DealOps, Sales Org, Legal, IT, and Finance; communicate clearly and escalate issues with the right context and urgency.

Accounts Receivable & Collections

• AR Lifecycle Management: Own the AR aging cycle; monitor outstanding balances, prioritize outreach, and develop tailored collection strategies for key accounts.
• Cash Application & Reconciliation: Manage the end-to-end cash application process, ensuring timely and accurate posting of bank deposits, wire transfers, and credit card payments to the subledger.
• Credit Risk Assessment: Perform credit reviews for new customers and establish/monitor credit limits to mitigate financial risk.
• Dispute Management: Resolve payment disputes, credit memos, and refund requests within defined SLAs; partner with Legal and Deal Ops on complex contract interpretations.
• Metrics & Reporting: Develop and maintain AR dashboards to track key performance indicators (KPIs) including DSO (Days Sales Outstanding), collection efficiency, and aging trends.

Process Optimization & Mindset

• Continuous Improvement: Regularly analyze existing billing and AR workflows to identify bottlenecks and implement scalable, automated solutions.
• Quote-to-Cash Scaling: Lead initiatives to streamline the "quote-to-cash" process in collaboration with IT and Sales Operations to reduce manual intervention.
• Documentation: Create and maintain standard operating procedures (SOPs) for all AR and billing tasks, ensuring they are updated as processes evolve.

Month-End Close & Compliance

• Close Execution: Complete all billing and AR tasks on schedule, including journal entries for accruals, adjustments, and financial flux analysis.
• Audit Readiness: Maintain audit-ready documentation and support external audit requests (PBC samples, process walkthroughs).
• Compliance: Ensure billing practices comply with ASC 606, SOX controls, and internal company revenue recognition and credit policies.

About you

Required

• 4-6 years of billing, accounts receivable, or revenue accounting experience in a high-growth SaaS / software company.
• Technical Proficiency: Strong experience with the NetSuite billing module and Salesforce-to-NetSuite data flows.
• Advanced Excel/Sheets: Expert-level skills in XLOOKUP, pivot tables, and managing large data sets for reconciliation.
• Improvement Track Record: Demonstrated experience identifying process gaps and implementing successful workflow improvements or automation.
• Strong Cross-Functional Communication Skills: Comfortable engaging with Sales, Legal, and Finance leadership

Preferred

• Experience with usage-based or consumption billing models.
• Exposure to a SOX controls environment and internal audit processes at publicly-traded companies.

Work Location

• Remote from the U.S within an Eastern Timezone

What you will have at the company

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

The anticipated base salary range for this position is between $125,000 and $145,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: [link removed] 

Pay transparency

$125,000—$145,000 USD

the company in the news:

• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup the company at $5.5 billion valuation
• How the company runs 16 “startups within a startup” at scale | Jyoti Bansal
• the company Research Shows AI Visibility Crisis Fueling Security Nightmare
• the company has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of the company. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. 

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, the company will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to Apply via JobRemotely. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of the company, please do not provide any personal or financial information and contact us immediately at [email removed]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.